Become an Instantorian!

Technical Support Engineer

Location: Warsaw

Instantor is a Swedish FinTech company founded in 2010 with Headquarters in Stockholm and development office in Zagreb and newly created dev hub in Warsaw. Our products are used 24/7 in 25 markets with high demands on availability and security and we are all passionate about delivering high-quality products to our customers. As someone put it “Working at Instantor is a lifestyle, not a job”

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

 

Responsibilities:

  • Take ownership of customer issues reported and see problems through to resolution.

  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues.

  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams.

  • Provide timely and detailed feedback to customers.

  • Ensure proper recording and closure of all issues.

  • Prepare accurate and timely reports.

  • Document knowledge in the form of knowledge base tech notes and articles.

 

Requirements:

  • BS degree in Information Technology, Computer Science or equivalent.

  • Proven working experience in enterprise technical support, IT support or as a technical engineer.

  • Basic knowledge of Unix/Linux systems, utilities, and scripting.

  • Great problem-solving skills.

  • Great client-facing skills.

  • Outstanding written and verbal communication skills.

 

We offer:

  • Benefits of your choice - incl. private healthcare, sport activities, additional insurance and so on.
  • Real development budget of €3k annual for you to spend of certification, books, workshops, trainings
  • Great working space at WeWork with all its amenities.

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