Instantor is a Swedish FinTech company founded in 2010 with Headquarters in Stockholm and development office in Zagreb and newly created dev hub in Warsaw. Our products are used 24/7 in 25 markets with high demands on availability and security and we are all passionate about delivering high-quality products to our customers. As someone put it “Working at Instantor is a lifestyle, not a job”
We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.
Take ownership of customer issues reported and see problems through to resolution.
Study, diagnose, troubleshoot and recognize solutions to solve customer issues.
Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams.
Provide timely and detailed feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
BS degree in Information Technology, Computer Science or equivalent.
Proven working experience in enterprise technical support, IT support or as a technical engineer.
Basic knowledge of Unix/Linux systems, utilities, and scripting.
Great problem-solving skills.
Great client-facing skills.
Outstanding written and verbal communication skills.